How to use


1. Order

Place order at least 4 days prior to your pick-up date. Please book as early as possible so that we can ensure your item availability.

Please inform us your name and order number by e-mail( at least 3 days prior to your pick-up date

2. Shipment

We ship in accordance with your pick-up date. Your item will be shipped at least one night prior to pick-up. Orders in advance will be shipped at least 4 days prior to your start date.

3. Pick-up

Pick-up at any location within Japan. You can your order up at various locations in Japan including Airport post offices / hotels / residential addresses.

4. Return

To return, simply drop the package into a post box using the return paid envelope included in the package. Please post it before midnight on your return date. (e.g. return date Jan 10th ⇨ return by 23:59 of Jan 10th.)

The following credit cards are available for purchase.



Pick-up Locations

You can specify the address of the location you wish to pick-up including:

  1. Airports ( Airport Post Office )
  2. Hotels
  3. Vacation rentals (Airbnb / Serviced Apartments)
  4. Any address in Japan (Your Home, Friend's house, Corporate offices, Universities & Dorms, Guesthouses)

Returning Your Device

Returning your device is easy.

  1. Simply put everything into the supplied return envelope.
  2. Place into any red post/mail box in Japan or hand over at the counter at any post office.
  3. Mailboxes are available at airports, at lawson convenience stores, and post offices. To return a device from an airport, please use airport post offices listed in the following section.

Japanese post box


Airport Post Office Locations

Here is a list of airport pick-up and return places (airport post offices). If you arrive after business hours, please select hotel pick-up instead when you place your order.

Airport Operating Hours Location
Narita Terminal 1 8:30 - 20:00 Every day T1, 4th Fl. (Departure Fl.)
Narita Terminal 2 8:30 - 20:00 Every day T2, 3rd Fl. (Departure Fl.)
Narita Terminal 3 No post office in Terminal 3 Please use T2 Post office
Haneda Domestic Terminal 9:00 - 17:00 Mon - Fri Domestic Terminal 1 Bldg, 1st Fl. Central Area
Kansai (KIX) 9:00 - 17:00 Every day Terminal 1 Bldg, 2nd Fl. South
Chubu Nagoya (NGO) 9:00 - 17:00 Mon - Fri Welcome Garden, 1st Fl.
New Chitose (Sapporo) 9:00 - 17:00 Every day Domestic Terminal, 2nd Fl. South


You must order your sim 5 days prior to your pick-up date